Hello O2, I would like to cancel my contract for O2 subscription. This is because I didn't not well understand the terms of the contract. I want to migrate to another service provider and I would like my number to be externimated. It was not well explained to me by the person who was registering me. I only speak English and he did many of the explanations in German. My O2 number is XXXXX
Edit o2_Antje: Personal Data removed / 06.07.2023 / 15:27 Uhr
Lösung von o2_Giulia
Hello
in this case, the contract can only be canceled by the dealer himself. Have you spoken to him about this yet?
According to German law, there is no right of withdrawal when concluding a contract in a shop, unlike in the case of contracts concluded by telephone or online. It is therefore a matter of goodwill on the part of the shop employee.
Please let me know if you have any further questions.
Best regards
Giulia
Hello
I am sorry that there were some misunderstandings due to the language barrier and that you are dissatisfied.
Do you have a prepaid or Postpaid Contract?
Kind regards, Ines.
It was a prepaid contract. That says I pay 18.99 Euros every month, and there was a one-time fee of 39.99 Euros, for 50GB. I don't need 50GB, and that amount every month is overboard for me as an international student who has no job. And it was not explained very well, he explained as if I would only pay once for those two years and I enjoy the service.
Hello
You can actually cancel a prepaid card at any time by simply not topping up any new credit.
However, what you have described sounds more like a (postpaid) contract that usually runs for 24 months.
When have you concluded the contract and was it a phone or online order? Or did you sign the contract in a shop?
Best regards
Giulia
Hello
in this case, the contract can only be canceled by the dealer himself. Have you spoken to him about this yet?
According to German law, there is no right of withdrawal when concluding a contract in a shop, unlike in the case of contracts concluded by telephone or online. It is therefore a matter of goodwill on the part of the shop employee.
Please let me know if you have any further questions.
Best regards
Giulia
I tried to speak to him but he refused to listen to me and even threatened to chase me out of his shop.
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