Good evening @neshi,

Welcome to the O₂ community!

Thank you for addressing the community with your request.

Customer Support English: 089 66 66 30 08 1 - Support hours: We are available on weekdays from Mon. - Fri. 8 am - 8 pm and Sat. 10 am - 6 pm.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII

@RhobarDerIII Yes, I tried calling their english support line but they said it is only for post paid customers and they have no access to information for prepaid customers. 

Thanks for suggesting this.

Hello @neshi,

The only option would be to wait for a moderator here.

It may take up to 14 days for a moderator to stop by here due to high demand for help.

Best regards | RhobarDerIII 

Hello and welcome to the community @neshi.
The 28th of September has already passed, were you able to cancel your direct debit mandate in that case or can I still do that for you?

If so, please remember to top up your credit sufficiently so that you don't receive any reminders or similar.

I would be happy to receive a short feedback here.

Kind regards

Steffen

Hello @o2_Steffen, yes, I was able to reverse the debit through my bank. 

Hi again @o2_Steffen , I just received an email saying that there is an outstanding balance of 3 euros. However, I left Germany and Europe on 26th September at which time my balance was around 18 euros. How did my money go down even after I left the country?? I kept my phone on airplane mode and did remove the sim from my phone immediately after reaching my destination.
 

In fact, on the day of my departure, I could not even get internet data to book my taxi! Before leaving, I kept getting messages that my connection was disconnected due to insufficient balance even though I immediately recharged with 10 euros (on top of my existing balance). Please help. 

Hello @neshi, you use the direct debit procedure with your PrePaid card.

You received a return debit note on 4th October. We also informed you about this process directly via SMS on 4th October.

According to this information, your SIM card has also been blocked for chargeable use.

Kind regards

Steffen

Thank you @o2_Steffen . Since this was an old debit that got scheduled to be debited later, it made me think it was a fresh debit and so I canceled. However, I was able to look at the detailed top-ups and clarify, and I have recharged it although I do not need the SIM card and I feel I was charged 0.99 euros for multiple days even though I did not get/use any mobile data. But thank you for looking into it.

I have a question: If I do not recharge or use my SIM card for a few months, will my SIM card be deactivated or blocked? I do see that my SIM is valid until March 2024. Does that mean that the next time I am in Europe, I could simply recharge this SIM for 10 euros and use it?

Good Morning @neshi,

thank your for your feedback. The SIM card needs to be recharged every 6 months.

Otherwise, it can be deatctivatet in the following month.

Kind regards

Steffen

Hello. i want to cancel my direct mandate. how do i do it ?

Log in to the customer portal with your phone number and then use the chat.

https://www.o2.de/kundenservice-chat

Hello @Sneha_d,

welcome to our o2 community 

Could you contact my colleagues in our live chat to have your direct debit mandate cancelled?

Best Regards,

Gerrit