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I have this home wifi that i deregistered for probably more than 1 year. The thing is, the login used to be the phone number of that account, then after the cancellation, for sure the number is not mine anymore so i lose access to my o2 account. then i have some Gutschrift like 2.5 euro but the thing is… i cannot close this account entirely or take out the money because i dont have any account that can access to this Kundennummer. 

 

Please assist. I am not in Germany anymore. I just feel annoyed receiving the email telling me there’s 2.53 euro in this account every month. 

edit o2_Gerrit 30.05.2024 12:02 moved to English O₂ Community: Mobile

I'm waiting for an o2 employee here. He can initiate a payout.

Hello @hueimiin 
Welcome here to our community 💙

It's a shame that you canceled with us. I would be happy to take a look at it and then discuss a payout to your bank account with you.

Since I need some more data from you, I wrote you a personal message 📬

Kind regards

Kathi 🌞

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