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  Dear O2 Team,   I want to inform you of a delay with my order for Iphone 11 128GB.    I placed the order on March 15 and was assured that I would receive the order within several working days. Unfortunately, the delivery of my shipment was not possible. As per my last conversation with DHL, the reason for this is wrong house number and as DHL tracking, my package was directed to the other people.   I would like to confirm that my name and my house number is correct. The shipper may have confused my name with other Asians in the area.   I would appreciate if you could provide me with additional details of this case. Thank you for your time.    

Where is the parcel now? If it was sent back to o2 as undeliverable then the order will have been cancelled.

Where is the parcel now? If it was sent back to o2 as undeliverable then the order will have been cancelled.

I have no idea about that. I receive no information from both DHL and O2 😡
 

When call for DHL they said that they can not find my house, that is really funny because my friend have just order the phone with the same address and she receive the phone within only 2 days. So I asked them how can I get my package, they said that I have to call for O2. I try to call several time but receive no reply. 

DHL must know where the parcel is. What does the tracking say?

If you can’t get through to o2 by phone, have you tried the live chat? o2.de/chat

DHL must know where the parcel is. What does the tracking say?

If you can’t get through to o2 by phone, have you tried the live chat? o2.de/chat

 

The tracking said that “Rücksendung eingeleitet

Zugestellt an: Andere anwesende Person”

 

I guess that they returned it already.

But the important thing is that I did not receive any notification as well as no found address.

I will try the live chat. Thank you so much for your help.

Dear @lehoang.275 ,

 

first of all, welcome to our forum. Nice that you have found your way to us. :-)

 

Please excuse that it currently takes a little longer until we can answer. Have you already clarified your request regarding the shipping of the mobile phone?

 

Do you have any questions about using our community? Then have a look here at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

 

Kind regards,

Andrea

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