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Hi o2 team, From time to time, I struggle with the issue of ping jumping from the standard 30-40ms to 400+ms (sometimes even 800), regardless of whether I have 4/4 or 2/4 LTE+ coverage. I've reported this problem a few times, but each time no one seemed to see the issue. Can I please ask for help in determining the cause and how to address it?

Postal code: 84513

Device: Samsung S23U Ultra

Plan: Pre-paid 999GB

 

Regards!
Edit o2_Bianca 14.05.24 09:32: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Hello @MidORfeed,

do you use your Prepaid 999Gb plan only at one address? If yes, could you provide a parellel street for your address in 84513 in order for us to have a closer look?

Best Regards,

Gerrit

Hi @o2_Gerrit ​​​​, 

Yes exactly, here is: Hebelstraße 16, 84513 Töging am Inn.

Best regards.

Hello @MidORfeed,

at that address we do not have any disturbances and a good LTE net outside as well as inside buildings. 

Best Regards,

Gerrit

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