WLAN / WiFi has nothing to do with o2.

When did you order the DSL connection?

10th October. I am expecting it on 30th October but I am deeply concerned I have not received my ‘next steps’ email or any further information as I cannot afford another month without WLAN.

Hello @kittyshhh and welcome to our o2 community :-)

I am sorry to hear that you did not recive further information yet. Where exactly did you order your contract? Was it in a shop or a website? Or was it directly on our website?

If you order a new contract you are often prompted to leave a contact number. Did you verify that the number you entered was valid?

regards,

Lars

Hi Lars,

i ordered online, and I did leave a contact number but it’s an English number (I only got my German number about a week ago) so I don’t know if that caused any problems. I would update my account with the German number so I can more easily be contacted, but I don’t have an account or a customer number to quote

thank you so much for your answer! Let me know what I ought to do - i can go into an o2 store easily if that would help.

Hello @kittyshhh,

okay, I will tdo my best to help with that. I will send you a private message, you will find it in your Inbox. I am sure we can shed some light on this :-)

Regards,

Lars

Hello @kittyshhh,

I recieved all necessary information and informed our DSL departement to have a look into this. I am sure you will recieve an answer soon :-)

Regards,

Lars