Hi @Vahagn,

welcome to our community. Unfortunately the request for o2 My Home L was rejected because of technical problems. Today my colleagues send a letter to you explaining the problem. You will get it by the next days.

Greetings

Dear o2_Manga, after posting my question here, my colleague contacted o2 support by phone, and they told that my connection will be changed on 24.04.2020 , then they changed the date to 27.04.2020.
Today i didn`t found that order numbers.
Could you please tell me what happens ?

Is there any quality control for customer support at O2 ?

Hi @Vahagn,

the tariff change was rejected because there is no VDSL available at your address.

Previously, we were asked for patience by the local upstream provider to check the situation, which is why the date for the tariff change has changed. A written confirmation went out to you today by email.

I'm sorry I can't tell you anything else.

Kind regards,

Larissa

Thank you for quick reply. The last question will be what speed my connection supports now , and can i change my tariff to 50 mbits.

Thank you in advance. Vahagn

Hello @Vahagn,

sorry for my late reply. As I have seen, you have already contacted the hotline. Unfortunately, an increase of you current bandwidth is not possible at the moment. You have an ADSL-connection, that offers a speed of up to 16 Mbit/s. Currently, you have around 12 Mbit/s. The faster VDSL is not available at your adress.

Kind regards

Giulia

Hi Giulia, Thank you for reply.