Hi O2
I have ordered DSL Internet but the order activation date is too late. I would like to cancel my order S - 57369258 and I have sent the ‘Widerrufsbelehrung’ for the withdrawal request. Still i am getting the calls regarding the activation.
Can you please let me know the status of Widerrufsbelehrung.
Thank You.
Edit_o2 Giulia: Thread moved to English o2 Community
When and where did you send the cancellation document? It can take up to two weeks for this to be processed.
I have written an email to widerruf@cc.o2online.de with the ‘Widerrufsbelehrung’ form which I received along with the welcome mail
Hello
welcome to our o2 Community!
If you have sent the cancellation widerruf@cc.o2online.de everything is fine. It normally takes a few days until you receive the confirmation.
Kind regards,
Giulia
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