@berythium not in time (14 day for send back the router after contract end) but in the goodwill time range. Wait some days. An o2 moderator will answer your question. 

HI @berythium 

Welcome to our o2 community. 

Please sent us your full name, date of birth and your address and email via private message to our @o2_Support  User  (for authentification reason)

and we will take a closer look at your case.

Best regards Matze.

Hi @berythium  

Thanks for the data. Could you post a screenshot from the you called it 

“the o2 online router return portal” where it says that hat returned the router? 

That would be very helpful. 

Best Regards Matze 

Hi here is the print from screen of the portal I was referring to:

Edit o2 Matze Screenshot deleted because of personal data 

@berythium 

I am sorry, i was a bit to unspecific what we need regarding the screenhot,  but your screenhot showed everything we needed. Thank you very much.

We will now talk to our colleague from logistic department, as soon as we have an update we will get back to you here via o2 community. 

Best regards Matze 

Hi @berythium 

Good news, our colleagues from logistics found the lost router, you will get a refund within the next 12 business days.

Best Regards Matze

Hi @o2_Matze ,

Thanks! I think I got the refund already! It’s fast!

Many thanks for solving the problem!

Best Regards, berythium

@berythium 

You are welcome. 

Cheers, Matze