@abhinavsriva What kind of Fritzbox you use? An o2 rented device or an own device?

If an own device please post the AVM Art. Nr. from the back. Thanks.

@Joe Doe  I got it from O2. 

@abhinavsriva Can you please login in Fritzbox and look if the Fritzbox is in the pre authorization mode? Download/ Upload must been under 1 Mbit. Go to Internet/Kabel Informationen/Übersicht 

Thanks 

@Joe Doe I logged in and I see that it says Cable status as connecting and IPv4 and IPv6 not connected and I see that there is no data in the chart below for downstream or upstream. 

@abhinavsriva If no more multimedia socket in your apartment, the Fritzbox is correctly connected to the multimedia sokect, I think in your apartment building the cable connection was cut.

You must make a technical ticket over the hotline for this. 

However, I am surprised that the English-speaking hotline cannot accept a technical ticket. According to my information, they should have been able to do this for several months or forward them to English-speaking technical agents,

@Joe Doe I tried 2 times before and it didn’t work. I can try tomorrow again. 

Hello @abhinavsriva,

welcome to our o2 Community

I suspect, like @Joe Doe, that the connection may still be blocked. A technician can reconnect the cable to the main distributor.

Unfortunately, we cannot record outage tickets for the cable network operator (Vodafone) here in the community.

As we have a holiday today, please call the English hotline again tomorrow and let them know that there is a technical problem. Today, you can also call our emergency hotline on 0800 123 7744, but it is not certain that they can speak English.

Our activation team is no longer responsible here as the connection has already been activated.

Please let us know if you have any further questions.

Best regards

Giulia