Moin Moin,

what type of FRITZ!Box are U using?

Setup hase been done, with VLAN 7 and Benutzername *dsl*@*“ and password?

It's 5530, I have inserted the Benutzername *dsl*@*“ and password and retart the modem a few times as well.

 

If you have run the setup assistant, than call the hotline 0800 5251378.

There should be a Menu option like „DSL information“ i would thing fiber - Inormation.

could you send us the screen as a screen shoot, some screens has more information than scroll down lease.

Hello @Seyongo921,

welcome to our o2 Community

I'm sorry that your internet connection isn't working.

If you have technical problems, our o2 My Service app can help you quickly determine the cause. It can also be switched to English language

Have you already spoken to our technical support to solve the problem? In such a case, you can also call our English hotline: 089 66 66 30 08 1, Mon. - Fri. 8 a.m. - 8 p.m., Sat. 10 a.m. - 6 p.m., on workdays.

Please let us know if you have any questions, we will be happy to help you.

Best regards

Giulia