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Internet Not working and no good response(Cable internet)

K
Besucher:in

Hi, 

My internet was supposed to get activated on 29 june, however it is not working until now, tried calling and raised the ticket still no internet,. I have been paying you from 29th june and you are not making the internet work in my home, very poor customer support. 

My phone number (New O2): XXXXXXXXXX

The customer support created the ticket yet no response from them.

Ticket no: XXXXXX

What the F*** is this? Taking my money and not solving the issue and also no good response. 

Please fix it up as soon as possible. 

 

Edit o2_Sven: Please do not post any personal data, this is a public community

Lösung von o2_Manuela

Hello @Kafle , 

when a ticket is openend for you our technicians are already working on the issue.

It can take several days to fix the issue, so right now I can only ask for your patience.

You will get a information via sms or email when the issue is fixed. 

I am sure our colleagues will find a good solution. 

Keep us posted here if you want to. 😊

 

Best regards, 
Manuela

 

    15 Antworten

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • July 1, 2022

    @Kafle Cable or DSL? What router you exactly use? Own router or rented from o2? If own, new or used one?

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    K
    Besucher:in
    • Kafle
    • Autor
    • Besucher:in
    • July 1, 2022

    I use Cable connection, the router is Fritzbox 6660 from o2 itself. 

    o2_Micha
    • o2_MichaTeam
    • Team
    • July 4, 2022

    Hi @Kafle thank you very much for your first post in ur community, please feel welcome. 💙
    How is it working now? Have you contacted the customer support in the meantime? How is the actual status?
    Thanks Joe Doe for your support.

    greetings 
    Michael

    #bleibgesund
    K
    Besucher:in
    • Kafle
    • Autor
    • Besucher:in
    • July 4, 2022

    No, it’s not working. Yes, i called customer support various times, every time they say is our technical team is looking behind it but no results yet. getting frustated with this. Please can you help me in this regards.

    K
    Besucher:in
    • Kafle
    • Autor
    • Besucher:in
    • July 6, 2022

    Hey,

    Could somebody look into my problem, it is frustating that everyday i am calling and the problem is still there. What is wrong with you guys. 

    o2_Manuela
    • o2_ManuelaTeam
    • Team
    • Lösung
    • July 8, 2022

    Hello @Kafle , 

    when a ticket is openend for you our technicians are already working on the issue.

    It can take several days to fix the issue, so right now I can only ask for your patience.

    You will get a information via sms or email when the issue is fixed. 

    I am sure our colleagues will find a good solution. 

    Keep us posted here if you want to. 😊

     

    Best regards, 
    Manuela

     

    Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
    U
    Besucher:in
    • UtaMAdre
    • Besucher:in
    • October 18, 2022

    I have same problem. 

    I upgrade my internet DSL connection to cable. 

    Activation occurred on 04.Oct. 

    Now I have no DSL or Cable connection. I also called customer support, many times, I reset modem, I gave my mac address from modem and still is not working. 

    They did a "reset", still not working.   I use Cable connection, the router is Fritzbox 6660, in a 3 (drei dose). One is for TV-antena dose, is working, one for "cable" no working and radio

    I have also tickets opens, but even if I check the ticket status still the same, on review..dfk!!

    I'm surviving with mobile internet. 

    Any idea how to fix this? 

     

    Thanks everyone!! 

     

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • October 18, 2022

    @UtaMAdre is the Fritzbox 6660 a rented device from o2?

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    U
    Besucher:in
    • UtaMAdre
    • Besucher:in
    • October 18, 2022

    Hi!!

    Mmm is new, paying monthly for it. 

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • October 18, 2022

    Hi!!

    Mmm is new, paying monthly for it. 

    @UtaMAdre It is from o2 send? Correct? (Important!) 

    Since what day is the ticket open?

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    U
    Besucher:in
    • UtaMAdre
    • Besucher:in
    • October 18, 2022

    Yes is from o2, is part of the package. 

    I reported this problem on the 14th October. Today they decided to create the tickets. 

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • October 18, 2022

    @UtaMAdre I think the power LED is flashing? (no cable synchronization)

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    U
    Besucher:in
    • UtaMAdre
    • Besucher:in
    • October 18, 2022

    That's correct, is just blinking 

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • October 18, 2022

    @UtaMAdre A technician has to go out.  There is probably a lock installed in the house distribution.

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • October 23, 2022

    Dear @UtaMAdre ,

    welcome to our communty. 🍃

    I am sorry for the problems with your cable connection. 😕

    I can see in the technician ticket, that an appointment has been agreed with you. Is that correct?

    Thanks to @Joe Doe for your support.

    Kind regards,

    Andrea

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