You should contact check24, that your contract partner.

Thank you for your reply, I have contacted check24 before, and they replied that the order was handed over to O2 3 weeks ago, and the follow-up service is in charge of O2, so the problem should still be in O2.

At the moment your partner is Check24..

By the way this is not a dsl connection it is a mobile connection.

may be at your location is no connection possible.

check on the o2 web side if the home spot is possible 

https://www.o2online.de/e-shop/tarif/o2-my-home-m-fms?zielgruppe=privatkunden
klick on Verfügbarkeit prüfen >

I have checked and my location can connect. Previously, O2 sent me the order number (XXXXXX), and I have been unable to query the order details because the system always prompts that the order number is wrong, and I don't know why. I don't speak German, so it's all very difficult for me.

Edit o2_Antje: Personal Data deleted 

Hello @Vomit, welcome to our o2 community :-)

Sorry to hear there are delays regarding the shipment of the SIM card and the router. I had a look into this and as far as I can see you should recieve both within a few days. 

Please excuse any inonvenience.

Regards,

Lars

Hello Lars,

I contacted O2 to learn that my previous order had been automatically cancelled. So I placed a new order, please ship with my new order number, thank you very much.

new order number: XXXXXXXXXX

Best wishes,

Shiwei

Edit o2_Lars: Please never post any personal information in a public forum

Hello @Vomit,

I am sure you will recieve both SIM card in router within a short time :-)

Regards,

Lars

Hello Lars,

Thank you very much. Will i be notified by email before shipping?

Best wishes,Shiwei

Hello @Vomit,

please excuse my late answer. Did you already recieve your SIM and the hardware yet? :-)

You should have been informed via email beforehand.

Regards,

Lars

 Hello Lars,

Yes, I recieved my SIM card and the hardware today. But there have a new problem, i can not active my sim card. When i input the sim card number they told me the data of your SIM card could not be determined. 

Hello @Vomit,

please excuse the daly with the activation process. As far as I can see the SIM card has been activated already. Did you have the chance to test withoin the last few days? :-)

Regards,

Lars

Hello Lars,

Before I received the device and the SIM card I got an email saying my SIM card was activated (April 6th), but I don't know which one it is? When I officially got the device and the card (on April 6th) to activate it, I found it couldn't be used at all, and it said "Unfortunately, the data of your SIM card could not be determined. Please contact the hotline.". So I asked my German-speaking friend to call on Saturday (April 6th) and they said the card I received was wrong and they would send me a new one this week.Hope the new card will help me.

Best wishes，

Shiwei

Hello Lars,

All problem were solved.Thank you.

Best,

Shiwei

Hello and thank you for your feedback, @Vomit :-)

I am glad to hear that everythink finally worked out and you can use your Homespot as intended. I hope you are satisfied and the connection works as you expect it to. :-)

Regards,

Lars