@Tina1727282 Can you please post a picture from the socket? Thanks.

Hi @Joe Doe sure, here it is  

@Tina1727282 You can call the hotline so that they can send a technician out and install a cable multimedia socket for you or you can buy an adapter. Be careful with the adapter, the internet signal can not be as good. but that doesn't have to be the cast. You can give this solution a try.

Hello @Tina1727282,

welcome to our o2 Community

These sockets are rather unusual these days. Great that @Joe Doe was already able to help you.

Your cable connection box is not suitable, I would also recommend having it replaced by a technician.

The best thing to do is to contact our customer supprot tomorrow on the above telephone number and explain that you cannot use the connection like this. They will send out a technician to you then.

Please let us know if you have any further questions.

Best regards

Giulia