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Change contract activation date

  • November 12, 2020
  • 5 Antworten
  • 177 Aufrufe
C
Besucher:in

Hi,

I made a new contract with O2-DSL(24 months) and I received a activation date as 08-12-2020. Can you please change it as It is mentioned that I do not need technician. Already old connection on this house was from O2 which is supposed to terminate on 2020-11-30.

Can you please help to change the activate date to 2020-12-01 so that I have continuous internet availability for my work.

 

 

 

Edit o2_Giulia: moved to English o2 Community: Broadband/DSL

    5 Antworten

    C
    Besucher:in
    • Contract_query
    • Autor
    • Besucher:in
    • November 12, 2020

    Hi,

    I made a new contract with O2-DSL(24 months) and I received a activation date as 08-12-2020. Can you please change it as It is mentioned that I do not need technician. Already old connection on this house was from O2 which is supposed to terminate on 2020-11-30.

    Can you please help to change the activate date to 2020-12-01 so that I have continuous internet availability for my work.

    Also as told by O2 that I dont need a technician visit, will connection fee of 49 euro will be charged?

     

    schluej
    Legende
    • schluej
    • November 12, 2020

    Hi,

    I made a new contract with O2-DSL(24 months) and I received a activation date as 08-12-2020. Can you please change it as It is mentioned that I do not need technician. Already old connection on this house was from O2 which is supposed to terminate on 2020-11-30.

    Can you please help to change the activate date to 2020-12-01 so that I have continuous internet availability for my work.

    Also as told by O2 that I dont need a technician visit, will connection fee of 49 euro will be charged?

     


    Yes, thats a service fee, has nothing to do with a technican.

    Live long and prosper 🖖
    o2_Lars
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • November 16, 2020

    Hello @Contract_query,

     

    welcome to our o2 community!

     

    I am sorry but usually we can not change to an earlier date. 3 to 4 weeks are normal for an activation and we always get the earliest possible date from the local network provider. Do you have the possibility to use mobile internet in the meantime?

     

    Kind regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    C
    Besucher:in
    • Contract_query
    • Autor
    • Besucher:in
    • November 23, 2020

    Hi,

    thank you for the reply about activation. I don't have the possibilty to use my mobile internet as my daily consumption is too high, based on office work and daily use. 

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • November 30, 2020

    Sorry to hear this, @Contract_query :-/

    Unfortunately we do not have the possibility to move the activation to an earlier date since we always already order the earliest possible date for activation with our local provider.

    You don't happen to have a mobile contract with us, do you?

    Regards,

    Lars

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