Problem about DSL contract extending

Hi,

for this you maybe can use the live chat, or sent a letter or a fax to o2.
Also you can wait here for an o2 worker but i don´t know when someone looks here.

The Hotline has also english support but not everyone speaks english.

Greetz

Thank you. Now I can not contact with the hotline. It is always recording phone. Can you give me the letter address and fax number. I would like to try both of these two methods. Maybe i will send the fax on Monday first, then send a letter to the service address.

Hi,

no problem but please use only one way otherwise it could lead to problems


For this DSL-rates:
Komplett, Internet, Telefon 4/8/16 MBit/s, O2 DSL XS, O2DSL S, O2 DSL M, O2 DSLL Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805 - 57 17 66*

For this DSL-rates:
All-in, S, M, L, Fun, Light, Comfort, Complete

Telefónica Germany GmbH & Co. OHG
Überseering 33
22297 Hamburg
Fax: 01805 - 88 00 88*

LiveChat: https://www.o2online.de/chat-ui/chat.html

Greetz

Thank you very much.

Hello liyt_bj,
as far as I can see you already were in touch with our customer service. As look as you don't cancel your contract it will keep running, so there is no need to worry that it the DSL connection will be deactivated.
Regards,
Lars