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Router not delivered

  • December 8, 2020
  • 4 Antworten
  • 102 Aufrufe
S
Besucher:in

Hello, i have a problem, please help :-)

 

I have ordered router 3 weeks ago via phone. I still haven’t received the router and i can’t see it in my O2 admin area. The technician has already come but  without router, so i still cannot use the internet. Please help!

 

Best,

Sali

Lösung von Joe Doe

@Sali G what Router you have order? Hope no o2 Homebox. I strongly recommend to buy a router by yourself. I prefer a Fritzbox 7530 or 7590. supported by o2 and have english system menu.

 

4 Antworten

Joe Doe
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  • Joe DoeLegende
  • Legende
  • Lösung
  • December 8, 2020

@Sali G what Router you have order? Hope no o2 Homebox. I strongly recommend to buy a router by yourself. I prefer a Fritzbox 7530 or 7590. supported by o2 and have english system menu.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    S
    Besucher:in
    • Sali G
    • Autor
    • Besucher:in
    • December 8, 2020

    @Sali G what Router you have order? Hope no o2 Homebox. I strongly recommend to buy a router by yourself. I prefer a Fritzbox 7530 or 7590. supported by o2 and have english system menu.

     

    Dear Joe,

    Thank you for the quick reply. Sorry, I didn’t quite understand, are you saying that I won’t receive my router? Because I have ordered it already, and luckily it was a Fritzbox one.

     

    Best,

    Sali G

    Joe Doe
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    • Joe DoeLegende
    • Legende
    • December 8, 2020

    @Sali G Ok. First. I am only a customer like you. I don’t know if the router send out to you. Contact the hotline for this, if you want a quick answer.

    An o2 moderator can take up to 7 days before he visit your thread.

    Try the WhatsApp Channel.

    https://www.o2online.de/kontakt/whatsapp-chat/

     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
      o2_Lars
      • o2_LarsModerator
      • Moderator
      • December 15, 2020

      Hello @Sali G and welcome to our o2 community :-)

      As I can see you already recieved some helpful tipps from @Joe Doe :-)

      How does it look like now? Did you already recieve your router yet? Were our colleagues able to answer all your questions? If there are still any open questions feel free to ask, we will answer as soon as possible :-)

      Regards,

      Lars

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