I am a new customer. And I NEED a PIN for my HomeBox 2(6641). WHERE IS IT? WHEN CAN I EXPECT IT? SOMETIME NEXT YEAR?
When I was ordering, I ordered FRITZ!Box 7490. In a week I received a contract and connection credentials. After a while I got an email saying that FRITZ!Box is out of stock and it would be substituted by HomeBox 2(6641). OK, don't care, what ever. The same email also said that I would receive a PIN code via mail.
Now It has been a week since a technician showed up and enabled my phone line. I got SMS from O2 saying that my subscription is activated now. It's also been a wile since I received HomeBox. But the FUN part is that I can not use it, because I have no PIN code.
I tried to use chat, went to a shop, called the HOT line.
In chat they say they don't support in English.
In shop they say they have no idea what I am talking about.
Hot line plays music for hours, I am pretty sure I am going to have a brain cancer if I will keep calling the hot line.
SO THE QUESTION IS -> ARE YOU PEOPLE SOME SORT OF SADISTS?
You gave me all I need: the router, the technician, you activated my subscription.
BUT WHERE IS MY PIN CODE??? So I can start using my Internet.
PIN for HomeBox 2(6641)
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Hi Traumeel,
we can give you the PIN but you have to write a PN to the user @o2_DSL and include your personal identification password there.
Regards
Yvonne
we can give you the PIN but you have to write a PN to the user @o2_DSL and include your personal identification password there.
Regards
Yvonne
Hi
Sorry about the rude message. I got really frustrated with this matter on Friday.
I wrote a message, but the thing is - I don't have any personal identification password. There is no such a thing in the documents I have received so far. I sent my customer id, order id, landline number. I hope it will suffice.
Thanks
Sorry about the rude message. I got really frustrated with this matter on Friday.
I wrote a message, but the thing is - I don't have any personal identification password. There is no such a thing in the documents I have received so far. I sent my customer id, order id, landline number. I hope it will suffice.
Thanks
I am also having same issue. I have HomeBox 2(6641) configured. But I do not have any PIN, and the worst part is I really do not have any idea where I can find it.
Can you please guide me how I can get it? I too do not have personal identification number etc.
Can you please guide me how I can get it? I too do not have personal identification number etc.
How can I send direct message to @o2_DSL? It is not allowing me.
Bitte diesen Thread schließen !! hier geht es https:///thread/62857
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