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my router is not activated

  • May 17, 2023
  • 7 Antworten
  • 133 Aufrufe
W
Besucher:in

Hi 👋

In my contact I see that the activation date was two days ago. Today I received a router, but the problem is, that it seems to be unregistered / not activated (?). Once connected, I am getting automatically transferred to the Pyur's "Aktivierungsportal". And it's extremely confusing,  what is Pyur? (The "y" is with the umlaut)

Lösung von schluej

Moin Moin,

call the O2 Hotline to tell them the CM-MAC.

The hotline number is 0800 5251378

Or login to Mein O2 with the phone number.

Then go to „Tarif & Optionen/ Vertrag verwalten“ there should be an option to enter the CM Mac.

7 Antworten

schluej
Legende
  • schluej
  • Lösung
  • May 17, 2023

Moin Moin,

call the O2 Hotline to tell them the CM-MAC.

The hotline number is 0800 5251378

Or login to Mein O2 with the phone number.

Then go to „Tarif & Optionen/ Vertrag verwalten“ there should be an option to enter the CM Mac.

Live long and prosper 🖖
Joe Doe
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  • Joe DoeLegende
  • Legende
  • May 18, 2023

@Wilson the Duchshund the router is send to you from o2?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
W
Besucher:in

@Joe Doe it should be. I see it in my contract - "Option AVM FritzBox 6660 monatlich".

W
Besucher:in

@schluej greetings 👋

That's the strange part, as I went through "Mein Vertrag" > "Vertrag-Services" > "Zugangsdaten Kabel-Router", I only get in the MAC-Adresse the following note, without any options to choose from:

"Sie verwenden einen o2 Kabel-Router. Die Erforderlichen Daten werden daher automatisch an uns übermittelt.

Möchten Sie dennoch einen eigenen Router verwenden. Wenden Sie sich bitte einfach an die o2  Kundenbetreuung und teilen Sie uns bitte die Mac Adresse Ihres eigenen Routers mit."

 

I will try the hotline again, thank you.

Joe Doe
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  • Joe DoeLegende
  • Legende
  • May 18, 2023

@Wilson the Duchshund With routers rented from o2, the customer cannot and does not need to hand over or enter the CM-MAC address by himself. This happens automatically. Unless the process was faulty for that.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
schluej
Legende
  • schluej
  • May 18, 2023

Ok than you have rent a router from O2. So the MAC is known.

Sometimes it need a little time bevor the router is activated. If not tomorrow than get in contact withheld hotline. 

Live long and prosper 🖖
o2_Micha
  • o2_MichaTeam
  • Team
  • May 23, 2023

@Wilson the Duchshund ,
thanks for contacting us on this way. 😃
schluej and Joe Doe allready have written some good hints, thanks for this. 😍
Is the router working right now, or do you still need any further assistance? 

best regards 
Michael

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