Low internet speed and no resolution received

Moin Moin,

what kind of router do you have?

Pease do a test on www.breitbandmessung.de with LAN cable.

And send us the screen shout of the test.

Hello,

I have O2 HomeBox 2.

Below screenshot has the result from both breitbandmess

Do you have more than 1 TAE socket in your flat?

The test has been done with LAN cable?

Are you using the original dsl cable?

@o2_DSL Könnt ihr euch das mal bitte anschauen?

No, I have only one TAE socket

Yes, Test was done connecting through LAN cable.

Yes its original DSL cable that came with the Box.

Dear @PavanShal ,

first of all, welcome to our forum. Nice that you have found your way to us. :-)

Can you please try our o2 DSL Hilfe App for a first diagnosis?

Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

Kind regards,

Andrea

Hello Andrea,

Thank you for your response.

Yes I ran the diagnosis on the app. But it always shows too slow speed. 

It’s been 18 days we have raised complaint 4 times, no resolution yet but everytime the ticket gets closed without any information nor resolution.

It’s like torture for us to following up everytime and we are left behind without any support. No one is taking the responsibility to fix the issue. They ask me to wait, later the ticket is closed. 

Is there any way this will be handled with some responsibility and help us to concentrate on our life?

@PavanShal I am surprised that your 4 tickets have been closed without any information. One important question from me: o2 box original rent from o2 or buy private at Ebay Kleinanzeigen etc.?

O2 box is rented from O2. 

Can you imagine raising 4 tickets just within 20 days of new connection. It has become a headache and piling up my work.  

Dear @PavanShal ,

to help you, I need your landline phonenumber and your four-digit personal customer key, to legitimate you. I'll write to you from the o2_Support.

Our App should give you a case number or something like that. Please note that number in your private message, too.

Kind regards,

Andrea

Dear @PavanShal ,

so far, I have not received any feedback from you on my private message, has your concern been resolved?

Kind regards,

Andrea