Archive: English O₂ Community

 Hallo O2 Personal,Kundennummer XXX I would like to take my O2 Number + 49 176 xx9896 to my new provider (Drillisch). The new provider has request for Mobile Number Portability (MNP) but O2 has rejected that request. I request O2 to release my number to my new provider. ThanksBalachandran Edit o2_Larissa: transfer to English o2 Community: Mobile. I also edited your customer number. Please note, that this is a public community

Hello, I wish to take a O2 contract from a friend. I would like to know the procedure so that all the future billings will be on my name and from my Bank account.The contract is for a Mobile connection, for 2 years and it is the 4th month.Best,Jibi

Can you give me some advices about changing settings or something, because i can connect with only two devices (mobile phones) even though there is possibility of 16 devices. I am using Internet to go O2 huawei.I have done everything with usuall recommended settings. But when i want to connect with other devices (other phone,laptop or tv) and when i start connecting with right password, it just doesn't want to connect. 

Hello, I have contracted my smartphone data with promotion for young person, so have 3 but I don’t use these SIM cards so like to terminate this promotion, only taking one contract.How can I do this?Thank you for your replies in advance. edit o2_Solveig: in den englischen Bereich verschoben

Hello !I do no longer live in Germany and would like to know if I can cancel my contract now or if I have to wait til the end.At least, I don’t want my contract to be automatically renewed.I own 2 phone numbers and bought a phone with o2.Any help would be appreciated :)

Greetings!I have a prepaid contract number. I did not know the amount would be automatically deduct from my bank account. When I got the notification to pay, I transferred the amount. And after that, the same amount was automatically deducted. So, I paid extra amount on my first payment. Is there anyway I can get that amount refunded? Thank you!

My DSL router arrived 4 days ago but it will not connect to the internet, I have been given a ticket number but have not been able to contact technical support. The number I was given is in german and only reads off a list of the contract terms. Please help this is extremely frustrating and I am paying for a service I dont even have access to. Edit o2_Larissa: transfer to English o2 Community: Broadband / DSL

  Hi,   I am an O2 prepaid user. I would like to add my number to another network. I have already raised the request online but no response. I would like to get the number released early. Can you please release my number? My number is xxxRegards,  Nitin George Eapen edit o2_Manga: verschoben nach Englisch o2 Community: Mobileedit o2_Manga: persönliche Daten entfernt.

Halo, my name is Ulya, I am a student. I just arrive in Berlin on 27 september and I buy my simcard in O2. I did not know that the man giving me a simcard with postpaid payment and he gave me 2 cards which I did not ask. When I came he said that its cheaper, but I think its not true because O2 provides many cheaper packeges. On 3 november, the bill came to my house that it states it tooks 102€ for my first payment and I am very surprises, i did not know anything about preactivation payment. And the payment is very expensive that it tooks 25€ per month. Honestly as a student I cannot afford this. How am I suppose to deactivate my number? Thankyou for your support. I really want to deactivate my number and just change it to prepaid one. I am very confuse right now, it is too expensive for me. 

Hello ! I would like to know what exactly is happening to my internet?! I have 2 phone numbers, one with FREE L Boost and one with FREE Unlimited. The one with FREE L BOOST I can barely use it ! 23h/24 It has 1 line of signal and no internet access. 2 weeks ago I use to get like 60-80Mbps and now I cant even carry the test as it fails. My other SIM that i use with a Mi-Fi router was working perfect but now it fails and red light appears on the router like 3-5 times a day and the speed is extremely low compare to 2 weeks ago. Also I notice in the app that before it used to say max speed is 225Mbps but now just says LTE up to 50Mbit. Is there work going on or why is the speed throttled ?Thank you very much !

https://hilfe.o2online.de/english-o2-community-mobile-43/vertragsbeendigung-545059/index2.html#post2203100 The problem never ends. Up to now, I payed 270 euros to end the contract, but it is still charging me!!!!!!!!!!! !!!!!!!!!!!!!!!I have not used the card for more than one month!!!!!!!!!!!!!!!!!!! And the mail was sent more 45 days ago!!!!!!!!!!!!!!!!!!!!!!!!!!The money is confirmed by your staff!!!!!!!!!!!!!!!!!!!You are still asking money from me, What is wrong with your company?????If the contract is finished, stop sending me spam and give me proof of termination! ! ! !If not, give me reason!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Stupid compnay and non-responsible service!!!!!!!!!!!!!!!!!!!!!

I ordered an iPhone 12 without a SIM card in 36-month installments. The deposit fee was paid as an advance payment. But this order is not approved.And I do not know what will happen to this payment now?

Hi, I ordered the installation of a DSL and I already have a date for it. However, I received an email with a link to register and continue with a new step, but the link doesn´t work. I think my order is still in step one due to this, how could I know if everything is ok? Danke edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

I want to cancel my unlimitted data tariff, I thought it was same payment with Mobile phone, now I am charge defferently on both contract, and that is too much for me to handle, I can manage to pay off the mobile device at once, but for the mobile tariff it need to be cancelled  Edit o2_Vivian: Mobilfunktarif → o2 English Community: Mobile

I found an offer and extended my contract but I have the following question, hope the customer care can help me with these. (for my number 015...….67)I was told there will be no addition cost for this extention (no activation, no tarrif change fee) - the contract email  from O2 states 0 Eur tarrif change fee. But at the note below (standard text) there is a 39.99 Eur activation fee. Does this apply?  I got an email and a SMS that 1 month of HD TV is for free trail and later costs 9.99/m. Please deactivate this in case this active - as I m not sure if it was just info message or any activation confirmation.  Contract says I can get 2 additional multi sim and up to 7 datacard at no additional cost. Is multi-sim another sim with calling facility for the same number? Does these additional SIM cards cost any fee like activation? Can it be an e-SIM?Thanks a lot in advance.

Hello,My name is Seraj Ahmad.I prchased Google pixel 5 from O2 Dortmund Thier Galary on 17 Oct  and i should receive with in 4/5 days but after 2 weeks still, i did not receive Invoice for my phone.I need that invoice to reddem offer from google for Headphone and last date is 11 Nov.Can you please provide the Invoice as soon as possible. 

I am moving abroad and I have filled in and sent all documents by fax and email to the o2 centre at Nuremberg.  I received the confirmation of cancellation from o2 but this refers only to the mobile phone number. Does this mean my DSL will also be parallely cancelled? It was clearly mentioned in my emails and request letters that both mobile phone and DSL need to be cancelled. Please help me on this asap Verschoben in English o2 Community: Mobile

Hello, I got an email to say that my new sim card will be automatically enabled in 14 days but I do not want this anymore as my phone was returned. There is no option on the website to cancel this sim so how can I cancel it? Please help urgently!  

Hello, I have signed up for the Free Unlimited Max tariff back in March, and despite some service disruptions the service quality was overall o.k. so far.However starting in September I have started receiving bills for over 90 Euros instead of my expected 50. The extra amounts show up in the bill as “Verbindungen & Services” with no breakdown or any other explanation.I have been unable to reach out via telephone (language barrier), and my questions via chat have never been answered.I would like an explanation to these extra charges and to understand how to get rid of them and be refunded for these past two months. Does anybody have any suggestion for a non-German speaker? Thank you.

In September I went to the O2 shop to inform that my contract was ended, the men in the shop offer to me a new plan from the end of September (day 27). He told me, I can give you this new plan but you need to get a new chip and a new number, ok, I said yes, no problem with change my phone number. He explained that the new plan is unlimiteded for like 30 euro app. The only thing to be carefull is the day that I need to chenge my chip. We did the contract, everything looks normal. On 27 Sep. I check my new chip, receive my new number the email with the activation. BUT surprice, I received other email with another number too! I think maybe is a mistake. Now my last invoice of the new plan is 114 euro! I mean, if I only use one number, then I check both cost and it’s no more than 50 euros!, What happens? I feel like if this men in the shop scammed me. Need help with this, because I can´t pay that amount for it.  Moved to English o

Hi O2!I’m a o2 customer since 2 years. I have called total 2 hours with O2 service and it results in nothing. They told me to send a mail to O2 but were unable to help me solve this directly. I was in the Netherlands for visiting and called the local police number +31 343 57 8844, unfortunately it’s a paid number but cost is just 2.8 cents per minute but I ended up paying almost 50 euros for around 15 minutes calling which is ridiculous. I reached out to the dutch police and here I quote from them “The costs I stated are the only ones we collect. If more money is collected your mobile provider should be able to explain how that happened. “my phone number is xxx and can provide more details via emailPlease let me know how I can make a complaint about this unfair charge and how I can report this mistake in the billing and

Hello - I left Germany on September 8, but just now received my Abmeldung. I do not have a printer and so sending a letter will be very difficult. Is it possible to send this documentation by email?

hello, i ordered the offer homespot unlimited, and i received an email to confirm my email address, but i could not confirm, they did not recognize my name or email adress.When i received the homespot, i set it up but i have no connection to internet, i really don  t know  what to do.Regards edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

I am unable to place an order for an iPhone without tariff. I can add the phone to the cart and on navigating to the checkout page it says too many redirects and I cannot proceed further. I have tried using the app, 3 different browsers by clearing the cache and cookies. Still no luck. HAve you stopped taking orders for iPhones or is this a technical glitch? edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

I recently purchased the iPhone 11 Pro with the Free Unlimited Max offer for 54,99€.I was asked to pay the one time fee for the device, which I have done. I just checked the status of my order for both the device and tariff. Device contract says “Bearbeitung”, while tariff status says “Vertrag Stoniert”.  Could you tell me why this is so? I selected the offer, so why send me the phone and cancel the tariff? This is bizarre to be honest. Usually the opposite should happen.