Archive: English O₂ Community

Hi Team,I will be leaving Germany Permanently by end of March.Would you please let me know detailed step by step process to Return O2 Homespot Router And Terminate O 2 my Data Spot Unlimited (2020) : xxx. Appreciate your support. Thanks & RegardsAbhijit Kale edit o2_Manga: persönliche Daten entfernt und verschoben zu o2 English Community. 

Hi O2 team,I would like to take my current mobile number from o2 prepaid to another provider. Could you please release my number for porting immediately?Even though this page says I can do it via App or MyO2, I couldn't find it anywhere: https://www.o2online.de/service/vertrag-tarif/rufnummernmitnahme/Thanks in advance and waiting for the number release.

Hello teamMy order WSHXXXXXXX i phone 12 mini was successful and i got tracking number but i dont have any information about tracking order status even in my account i am leaving to home town 31st if this month so i need my hardware before i leave , please help me  edit o2_Tobias: order number hidden because of data-security-reasons

Hi . I was abroad for couple weeks, arrived Home today and Wanted to turn on my hotspot, but I can not connect to the Wi-fi so I cant open 192.168.1.1 and I can not turn on my internet connection.I have tryed everything :( can someone help me? 

Hello,I only have the customer number for an old contract, but no mobile phone number. How can I transfer it to my name?Kind regards,Imran edit o2_Tobias: transferred from Wie kann ich mich mit der Kundennummer einloggen? (Mobilfunk: Rechnung) to a new post in our English Community

Hello, I’ve seen a few people get some service from the o2 reps on the forums. While my German is not excellent, I was able to ask for a transfer from my classic S to the L plan for my DSL line. This happened in November. Unfortunately, the customer service rep forgot to “activate” the deal. Now there is a log of this deal on the o2 system, but every time I call to get it activated, I get put back on hold until the line drops (2 long 40+ minutes waiting sessions). Any help would be greatly appreciated.

Hello, I have the same problem.. can some body guide us..Waiting to read from you guys… Kind regardsButt edit o2_Tobias: transferred from “Mein o2” (App Login nicht möglich) to our English Community (DSL)

Hello I just opted for new O2 landline, 2 months ago. Day by day the connection quality is getting poor. Every time my video calls are getting interrupted. Sometimes the speed is ok but most of the times I just cannot imagine how bad it is. I do have O2 my home L. But this just does not help me. Please help. RegardsSusmit Roy.

HelloI make a contract for a phone with card in your office in Neumarkt in der Oberpfalz. The phone is  arrived 3 days ago but the card is missing. How long i  have to wait? Thanks

IMPOSSIBLE TO SEE ON A BROWSER, IMPOSSIBLE TO REGISTER IN THE APP!Please fix this, as it’s annoying and very ILLEGAL! Edit by o2_Katja: Abgetrennt und verschoben von  

Hi, I ordered a postpaid SIM CARD with O2 my home M with 4G/LTE but I haven't received it yet and it has been 7 days. I received a message on 19th January 2021 that it has been sent via Deutsche post but I have not received it. Please help me what can I do in this case or either send a new SIM Card. 

It has been 15 days and I have not received my sim-card. The message came on 17th January that it has been given to Deutsche post. Very poor customer service from O2. Please help me and tell me what should I do. My order number WSFC39444117. Please check. Or cancel my contract if sim can not be delivered. This type of service is unacceptable. 

ATTENTION!I ordered a DSL internet tariff. It hadn’t even been 48 hours and I wanted to cancel it. Of course I can and I'm right because I didn't sign the contract. They answered me exactly the way I knew they would. You sent me the form. I filled it all out and sent it back. They did not answer. I waited. Then they called me on my cell phone. The first two times I didn’t answer because I didn’t see it. Then I called and wanted to talk to them, but they were silent for only 20 seconds and then I hung up. You probably recorded the conversation so it could be proven, and I have it on the phone. And that happened today. They have currently sent me a message that I have successfully ordered and that shipping has begun. They sent me hardware (routers). I will not accept it because I did everything right. Really irresponsible. I don’t suggest o2 to you at all! I do not suggest o2 at all! I do not suggest o2 at all! I don’t suggest o2 to you at all! 

I received the SIM card 1 week ago but I got no Homespot yet. The Auftragsstatus is in Auslieferung, but I have no other details so far. The Auftragsnummer is WSFCxxxxxxxx2. Do you have any estimation of the Homespot delivery? (moved to our english community , order number removed, o2 Michi) 

hello, I want to cancel my contract, please help me do that. Thank you

Hi,I plan to move to my new place and tried to order this moving DSL order by online form (due to COVID lockdown all branches in Frankfurt are closed). I filled all necessary fields and when reaching to last step (Check & Done) and submit my request, the page stuck in the loading session and I'm not receiving any confirmation after that (even I waited for an hour). So what can I do? how can submit my moving order?note: I tried different browsers (chrome, safari, firefox) all same issue. 

HelloA few days ago I registered for the Iphone12 Pro with a SIM card. After an hour I received an email about paying more than expected, and you gave me time to pay the money until 26th. But because of that  according to my request, the payment was not the same. I refused to pay for this.right now I received an email that you have sent my SIM card. I requested a SIM card with my smartphone not only Sim card.I really don’t want sim card.why did you only send only sim card?Please let me know how can I cancel receiving sim card?

Hi, I’ve the Homespot M plan and it was fine until now but the speed went from 35-50mb/s to barely reach 10mb with a huge inestability, oscilating up and down to a few hundreds of kb/s sometimes. My internet is going really slow.My ort is 30900, in Bennemuhlen (Wedemark) and I would like to know the source of the problem and when it’s going to be solved if it’s possible.Thanks in advance. 

Dear Team I would like to transfer from my current mobile number from O2 prepaid to another network for my new contract. Could you please release my number 01792 xxxx 36 for porting immediately?Thanks in advance. Edit o2_Vivian: verschoben von o2 Prepaid → o2 English Community Mobile

Hi, I submitted by mistake an early payment resolution for my phone. I didn’t meant that since I didn’t fully understand German.  I need it to be cancelled, since I cannot afford to pay it all at once. I made the request a couple of days ago and I’ve received a letter about it today. How should I proceed?Thank you in advance! 

Hello,I have applied for my moving of my DSL connection to a new location on 13th Dec 2020 with the desired activation date of 1st Jan 2021.  My connection status shows as below: My router status is as below:Any idea when will my connection be activated? Thanks,Sankara Narayanan Edit o2_Larissa: transfered to English o2 Community: Broadband / DSL and edit your “Auftragsnummer” because of personal data.

Hi, I am a o2 prepaid customer. I wanted to get a o2 HomeSpot without a contract. When I try to order it, it says it’s not available at my address. But I get good LTE on my phone. Will it work with the o2 Homespot sim. Best regards,Anjishnu  (Moved to our english community , o2 Michi)

Hi, I just got a kindle and it can’t find my o2 homespot WiFi- I have other devices that are connected, I have reset the router and the kindle many times and it still doesn’t work. Is there a button you have to press on the homespot to make the WiFi signal visible? Or are there proxy’s that are preventing my kindle from finding it? It’s very strange as I have used a neighbours WiFi and my own hotspot on my phone and the kindle connects fine - problem is with WiFi 

I do not understand why, everything i did according to the video on the internet. But my o2 homespot not connected, and I did not receive any sms. I tried to call hotline but obviously hard to reach them. I do not know what to do? I hope they reply quick  edit o2_Solveig: verschoben von homepsot → English Mobile

Hello. I took a sim from Alexander Platz in October 2019 and the shop person said it was a contract for one year. Later when I went to pay my first month bill they took 109euros from me and said it was activation fee which they never told me while taking the sim,when I contacted the store from which I took the sim he said 50 euros is activation fee and the remaining amount will be deducted for monthly plan. Today again 40euros was deducted from my account and in the bill the contract was for 2 years. Can you please explain what is happening? edit o2_Tobias: transferred from “Mobilfunkvertrag” to our English Community