Hello, I am trying to identify my identity to activate a prepaid card, I went to post office with a paper special from O2 but they refused to do it because of the type of my Ausweis.
Then i tried to do it online from computer by camera, and they refused also to do it because my Ausweis is "Aufenthaltsgestattung".
And the agent who was on camera asked me to contact O2 prepaid support office.
is there anyone who could help me with this issue?
Many thanks
Tarek
Seite 1 / 1
You can only use an electronic Aufenthaltstitel if you don't have a passport. The Aufenthaltsgestattung is not a valid Ausweis for the purpose of identity by the post office or using Video Ident. You might have more luck in an o2 shop.
Hi @tam.ist.mein ,
were you already successful with the activation and registration of your prepaid-card according to the suggestions@bs0 gave you?
If you have any further questions, please do not hesitate to contact us here in our English community.
Loving greetings,
Tobias
were you already successful with the activation and registration of your prepaid-card according to the suggestions
If you have any further questions, please do not hesitate to contact us here in our English community.
Loving greetings,
Tobias
I identified my identity using Aufenthaltsgestattung by Lebara and by AldiTalk, and its an official document to be used in Germany, but O2 has some strange rules these days.
A friend of mine live with me in the Camp used his Aufenthaltsgestattung to buy an iPhone with 2 years contract from O2 and it worked smoothly, how? no one knows. Anyway i will not try again with O2, i will stay with AldiTalk for my mobile use, and I bought Gigacube from Vodafone for 2 years contract using my Aufenthaltsgestattung. Thank you so much for your replay, sorry for my late replay but i didnt get any notification that someone replayed to my message.
Hi, I have the same issue. I tryied with my pasport and my Aufenthaltstitel... but they just said that is not possible and then I don't have the option to go to the post office anymore. What could I do ?
Best,
Pamela
Best,
Pamela
Hi @0176xYzxYzxYz94 ,
since your request is already being taken care of in this thread I'll close this one in order to avoid any confusion within the communication.
Best regards,
Jan.
since your request is already being taken care of in this thread I'll close this one in order to avoid any confusion within the communication.
Best regards,
Jan.
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.