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Hello, I have cancelled successfully the contract 23.09.2018 and I paid all my bills on time. However, I received an email from o2 that says that I have to pay 7 euros for the period 23.09-22.10. I don't understand why I have to pay this and will I be charged anymore in the future for a service that I don't use anymore? Any help would be greatly appreciated.



Ps. Here is the forum link that I requested help from the o2 to cancel the contract:



https://hilfe.o2online.de/english-o2-community-43/terminating-contract-461777



And here is the email that I received from o2:



Rechnungsnummer 1959919171/05

Ihre Kundennummer 604XXXXXX

Rechnungsdatum 26.10.2018

Leistungszeitraum 23.09.2018 - 22.10.2018

Fällig am https://tel:05112018



Lieber,

hier ist die Rechnung für Ihre gewählten Leistungen. Der offene

Rechnungsbetrag wird am https://tel:05112018 von dem Konto IBAN ************ eingezogen. Die Abbuchung erfolgt unter Nennung der Mandats-Id T0010001B000006041800775.

Freundliche Grüße

Ihr O2 Team

Informationen & Antworten zur Rechnung finden Sie

online unter o2.de/hilfe-zur-rechnung

Allgemeine Informationen zu Ihrer Abschlussrechnung

finden Sie auf der nächsten Seite.



Edit: Kundennummer entfernt - o2_Kurt]
Your realise that you have to pay 3 months line rental if you cancel your contract early because you are leaving Germany? What does it say in the invoice (not the email notification)? Maybe these are charges that weren't already paid for. It is quite normal that the final invoice is sent after the contract is terminated. It may also be that the contract was not in fact terminated until a few days later than you thought.
dear B17653,



your DSL contract was deaktivated on September 30th. The last bill of 7 Euros is about the time September 23rd to September 29th.



kind regards,

Andrea

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