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O2 DSL Relocation to Munich

S
Rang
Hallo ,
Ich habe derzeit einen O2 DSL-Anschluss in Berlin, mit einem Vertrag von 2 Jahren würde ich jetzt nach München umziehen und möchte wissen, wie ich den aktuellen DSL-Anschluss nach München übertragen kann,

Danke und viele Grüße!!!
Satish Kumar
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Lösung von o2_Michi 18 August 2019, 11:54

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7 Antworten

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5
@Sagicob you can made this online. Please make this minimum 4 weeks before you move to Munich.

1 Anlage
Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Michi
Hi @Sagicob ,

does it help you or do you need assistance? ☺️

Best regards,
Michi
S
Rang
Hi Michi,
unfortunately no, I dont find the relevant information when I log in and get the below message as shown in the snapshot.
While login in we also have the option to login via the telephone number.
Currently I have the Dsl connection So could you please let know how can I know my telephone number associated with it.
I don't remember if I had received any mail where my telephone number was mentioned.

1 Anlage
S
Rang
Hi,
could you please provide your suggestion??
o2_Manga
Hi @Sagicob,

your landline number was mentioned in your Welcome Letter sent on February 14th 2019. Also the personal identification code to finish the registration.

Here are some useful information to start the registration online:

  1. be at home because DSL contracts can be registered just there.
  2. Go " login/jetzt registrieren and enter your PKK (personal identification code); click "Registrierung"
  3. Choose a username (not your landline number, not an emailadress) and a password
Please make sure that your username does not contain more than 5 digits and a full stop as a special character.

It is important that your browser accepts cookies. Otherwise you are unable to login and end up on the landing page for registration.

If you are in need of your PKK or anything else please let us know.

Greetings
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
S
Rang
Hello,
Thanks!!! I was able to find the telephone number and also login to "Mein O2" account.
I then raised a transfer request as you had suggested earlier , but the request is not completed as I get the below error message.
I did try a number of times , but i get the same error message.
So could you please check and let know how should i proceed further.

2 Anlagen
o2_Manga
Hi @Sagicob,

okay, I checked this address and got a postive result.

I'll send you a private message because I need more information about the default check.

KR Manga
Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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