Skip to main content
Warum O2
Warenkorb
 Service
H, i just came from vacation from Croatia, and I dont have acess to Internet anymore. The DSL lampe is not blinking, only the Power lampe und WLAN lampe. What should I do?
Hello @MateoMigic95 ,



you mean the DSL LED is blinking, but the Power LED and the WLAN LED are constantly green?



Did you try to reset your router, yet?



Call the interference hotline on 0800 52 51 378.



regards

nordsee1982
Hi, no. The power lamp is always green, and the wlan lamp is blinking (green light). DSL lamp is not working at all. And I have tried to turn off/on , i have reset the router( the small button with a pencil),..nothing helps
Nordsee1982, can you give me the number from the 02 service ?

But the number from operator not this what you have given, i have called it 15 times, i cant reach nobody !
HI @MateoMigic95 the Number @nordsee1982 send you is the hotline number...

Try +498005251378 if you call with an cell phone not from germany...
No no, the number is correct but I cant reach nobody on the phone, what should I press to contact someone? Whatever I press i cant get anyone on the phone.



Thanks for help



Mateo
Hmmm,

you have to tell the phone number by voice.

Is there a neighbour who speaks German to help you?
No no, the number is correct but I cant reach nobody on the phone, what should I press to contact someone? Whatever I press i cant get anyone on the phone.



Thanks for help



Mateo

@MateoMigic95 Did you a German mobile card or a Croatia mobile card. With the Croatia or other foreign mobile card you can’t reach the 0800 O2 service Hotline. O2 blocked this
02 is katastrofe
I am waiting 55min for someone to answer me ...i hope i will make it before 20h , i hope someone answers

always problems with 02 and always having problems resolving the problem before... no comment
Dear @MateoMigic95 ,



first of all, welcome to our forum. Nice that you have found the way to us. :-)



To help you, I need your landline phonenumber and your four-digit personal customer key, to legitimate you. I'll write to you from the o2_Support.



Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!



Kind regards,

Andrea
Hi Andrea pls help me!!

I called yesterday 02, they said they come.today but nobody came. I am 3 weeks without internet. DSL LED is not working at all. My number is 017xxxxxx37

And my 4 digit code xxxx





edit o2_Solveig: persönliche Daten

@MateoMigic95 to send @o2_Andrea an PM

Point on O2_Andrea Avatar (1) an than click on the envelope (red circel).

Then you can send a Personal Message to o2_Andrea!

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica