Skip to main content
Warum O2
Warenkorb
 Service
I have the prepaid sim card and Data Pack M activated which says:



Beschreibung



500 MB für 5,99 Euro in Deutschland und der EU.





 I went to Rome over the weekend and today I was surprised to see I was additionally charged for data consumption, even though my data pack is activated and I didn't reach the data limit.



 



I have used a similar package in Helsinki last month, and I was not additionally charged for data consumption. I wonder why this is the case now, since both Italy and Finland are both in the EU?



Hi wimolnat,



as I see there was nothing extra charged for the data usage abroad.



Everything is fine!



Kind regards,



Jessica ☺️



Jetzt endlos surfen mit dem o2 Free! | Hilfreiche Tipps auf unserer Serviceseite | Angetestet- Testgeräte und vieles mehr



Hi Jessica, 



Thanks for the reply. However, that is untrue since the amount I have in my account now is 3,58 €, while before the trip, the amount was 9,54€ (I was charged 5,96€ during my time in Rome from afternoon of 13.05 to morning of 15.05) and in the 'Einzelverbindungsnachweis' I downloaded from the online account, there were several charges for internet as seen below. Note that I wasn't charged when the internet was used in Germany, but was charged when I used it in Italy even though the package should cover EU. The package started on 13.05.2017. 











Upon further inspection, out of the 5,96€, Internet charge was 5,94€, while SMS charge was 0,02€. The SMS charge is correct, so I was overcharged by 5,94€. 







Can you please check? Thank you.







Hello wimolnat,



in the endless list of all those details I probably missed that. I'm sorry for that.



You get a refund now of the 5,94€! ☺️



If there are any more problems, do not hesitate to contact me here again!



Kind regards & have a nice weekend,



Jessica



Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica