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Hi, I recently got a new contract and an iPhone XR. But I accidentally ordered the wrong color. I want it black instead of blue. Is there a way to change it before it arrives? I haven't even paid the deposit that I've been asked.



This is my order number: WSFC32074649
Hi @juankebork,



thanks for your message.



As I still need to know some more details from you, I have just sent a private message from o2_Support to you.



Please reply to this private message.



Thanks a lot.



Loving greetings,

Tobias
Hi, I got a new phone contract with a smartphone about a week ago. I got the smartphone but the SIM card never arrived. What should I do?



This is my order number: 60xxxxx557





Edit o2_Flo: Personal Data anonymized.





Hi @juankebork,



thanks for your request concerning your sim-card.



I just have sent a new message from o2_Support to you.



Loving greetings,

Tobias
Hi @juankebork,



I just wanted to get to know if everything works fine with your sim-card now?



As I see you changed the sim-card on 20th March 2019.



I look forward to your reply.



Loving greetings,

Tobias

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