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Will the extra charges continue, and get higher? I had no detailed bill to explain why the bill was higher this month.



The EUR 0.39 must appear on page 2 of the invoice. What does it say? Verbindungen? Have you registered to receive an itemised bill?



Klingt nach ner MMS.



Thanks for prompt response. See the screenshots below. My bill is normally 19,99€. I am not sure where the 0.39€ came from. Also, this was supposed to be a 4 page bill, but they only sent me 3 pages.



How do I register for an itemised bill??







This is from page 2..







I didn't send any MMS.



Hello tifhen,



please look up your EVN (you can find it at "mein o2"). There is a list of all numbers you have dialed and which generated costs.



Flo



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



I've been getting this error message all week. Where in Mein O2 can you find this EVN? Can you give detailed instructions? TIA.







@o2_Flo‌ i've found the EVN, and the charge, thank you! Now how do I dispute it?



The EVN can be found under the respective bill as a small window ... but only if you have also commissioned him and you have agreed to the storage of your connection data.



Hey tifhen,



if you want to register a complaint, you have to write a formal letter to (within 8 weeks):



Telefónica O2 Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



Greetings,



Flo



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



By the way: if you send a multiple sms or a sms with specials signs, e. g. with emojis, some mobile phones make an mms of it. In this case it is not a fault, but due to the settings in the phone that can be changed by the user. 



@Omikron‌, @o2_Flo thanks for the information. In this case, I do not even recognise the number. There are no records in my phone of any texts or phone calls to or from this number. The EVN says Verbindungen, so i'm guessing they're reporting that there was a call made, but I have no record of that. I checked.



Your SIM has either made a call or sent an MMS. Maybe an App? If you are still convinced there is a billing error you will need to write to the address above.



@o2_Flo‌ @admin‌, how do I hide information on my profile? I have set the views to "yourself" but in the "view as everyone," it is still showing the information that I have hidden.



I also would like to change my display name. How do I go about doing that?



Also @Sandroschubert‌, why was this question locked? https://hilfe.o2online.de/message/1237876-re-warum-gibt-es-in-diesem-monat-einen-aufpreis-von-039-auf-meiner-rechnung?co… 



did you lock it??



The question was locked because you posted the same issue twice and that is neither necessary nor permitted.



@bs0 JUST TO CLARIFY: When I posted the original question in German, it was in a community that was linked to me by one of the O2 employees on Twitter. After I posted, was when I saw the English language community. So take it easy with your tone, and please expect that new members will occasionally do things that they do not know are "necessary nor permitted."



If you or any of the other people here liking your comments have any advice on how I can delete the other posting, please enlighten me.



It's ok, as it is now ... here is a picture of your profile, others do not look more than in the picture.







@Sächsin‌ thanks so much for that screenshot!✅



My view of "view as everyone" looked completely different. It was showing EVERYTHING😢



The other post has been blocked, such duplicate entries are not deleted here.



Sorry you are so sensitive. My tone was neutral and the information factually correct. You asked why the post was blocked and I told you why ;-)



@Sächsin‌ thanks for clarifying. 



@bs0‌ "sorry you are so sensitive." In the English speaking world, we call that a non apology.



Since we are non-apologising here, sorry you are so arrogant.



I am sensitive, but you also need to check your tone and know better to respond to people you are helping in public spaces. Maybe ask one of your colleagues here for help.



Schönen Sonntag.



I wasn't apologising as there is nothing to apologise for. I am sorry you think I am arrogant, but I actually think you are quite rude.



tifhen schrieb:



Maybe ask one of your colleagues here for help







In the English-speaking world we call that condescending. You do realise that you are communicating with other customers here?



I am gong to end the conversation at this point as you have the answers you requested and I don't take kindly to being called arrogant just because you - by your own admission - are sensitive to a neutral tone. You may have taken my response the wrong way, but that is no excuse for being rude and condescending.



tifhen schrieb:



In the English speaking world, we call that a non apology.



From my point of view there is no need for bs0 to apologize for anything. He just wrote completely neutrally:



bs0 schrieb:



The question was locked because you posted the same issue twice and that is neither necessary nor permitted.



On the contrary: now you should apologize as you attacked bs0 in a very unfriendly, almost insulting manner:



tifhen schrieb:



you are so arrogant.



This is no appropriate behaviour towards another user, who just wanted to help you by giving informations.



@Omikron‌, I knew that bs0 wasn't apologising, hence why I used the term to refer to his snarky comment to me as a NONapology. Another way to write that is 'nonpology.' Also please note that not once did I ask bs0 to apologise for anything either.



And now from my POV there is no need for me to apologise for anything. We can agree to disagree. Tchüss.



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