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Dear O2 KundenService



I ordered a dsl connection about 2 weeks ago 



It should've been started from 17th of january 



But there is some issues and my DSL is not working yet



getting service from hotline is a disaster, it taket more than 1 hour to talk to the operator and they can't communicate in english



I'm considering cancellation of my contract



But I want to know what would be the concequenses and would this cancellation be free of charge for me?



If not how is that afterall?



Kind regards,



Mohammad



If you are behind the objection period of 14 days, theire is now way of cancellation.



Depends from the sales procedure - shop oder online?



BTW - the time for such a order is around 3 weeks and longer. Maybe wrong expectations?



I applied online on December the 30th but they told me line is ready from January the 17th



So I guess I can cancel it with no condition



I think that is more than 14 days.



Weiter hier:



I have a severe problem 



 



Bitte beachte das Mehrfachpostings zum selben Anliegen nicht erwünscht sind.



 



Ich sperre daher diesen Thread nun.



 







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