Hallo @yi-ching,



dein Schreiben ist bei uns eingegangen und liegt der zuständigen Fachabteilung zur Bearbeitung vor. Sobald die Bearbeitung abgeschlossen ist, erhältst du eine schriftliche Bestätigung.



Gruß,



Bianca

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Dear Bianca,



thank you for your response.



I have two question.



1. I've receive the cancellation information from O2 today, and O2 ask me to send the document: 1. a notification of your new foreign domicile 2. alternative to the registration certificate a confirmation of your new employer



But the problem is, I've ALREADY send it to O2 at the day I send my cancellation, which is at the end of November!!



Now I'm not in Germany anymore, can you please check it again? I want to cancelled my contract IMMEDIATLY!!



2. O2 have informed me that I have another cellphone number, which is 0176 3146 9987.



I'VE NEVER USED IT BEFORE! To be more clearly, I don't even know that I have this cell phone. It's never on my contract!!



I don't understand what's happening, can you please check it for me? And if this phone surely belongs to me, of course it has to be cancelled.



Thank you for your reply.

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