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Dear Team,



I got a bill on my email (XXXXXXXXXX) on 10th Sep for 70.58 Euro. I checked today. I do not have ANY contract with O2. Pl reverse these charges. Just as a hint; I had online applied for O2 DSL 1 year back which was cancelled (as being online) in same month. My order number that time was XXXXXXXXXX ; landline number XXXXXXXXXX. This order was successfully cancelled 1 year back with no obligations.



Kindly confirm ASAP because as per email; my account will be debited tomorrow



Kind Regards

Ravi



Edit o2_Lars: This is a public forum. never post any personal data like customer numbers, phone numbers, email-adresses,...
Attaching the email..



Edit o2_Lars: This is a public forum. never post any personal data like customer numbers, phone numbers, email-adresses,...
Did you receive a router? If yes: did you send it back?



The amount sounds like the costs for a router that has not been returned.
That was sent back on 6th-Sep- 2017. Attaching the screenshot which mentions that O2 received the same back.



Edit o2_Lars: This is a public forum. never post any personal data like customer numbers, phone numbers, email-adresses,...
Please inform how quickly will this be sorted out. Router was returned last year and I already attached a confirmation for the same. Money has already been deducted from my account today.
Hello ravimisra,

as far as I can see you already had contact with our customer service and this issue was solved. So I assume there are no more open questions, right?

Regards,

Lars
Dear Lars



Thanks for reply. Yes, I talked. I have talked to different channels so that I get my money back. First of all; money was wrongly deducted (maybe software issue) and that is why we are discussing in this forum. Not good on part of O2; for no fault of mine it takes my precious time.



As we speak money has not been credited to my account; so problem is not solved. Can you please expedite so that money is credited ASAP.



Kind Regards

Ravi
Hello ravmisra,

the money will be transfered back to your bank as soons as possible, unfortunately we can not speed this up.

regards,

Lars

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