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Dear o2,



I was informed that I had revoked the deduction after asking the billing department for the refund of one of my customer number account, which leads to the charge of 4 euro. Moreover I was also informed that there is still a positive balance in that account. Can't you just deduct the positive balance of the account to pay out the fee ? If it is not possible to do so, could you please inform me on which customer number should I Puy on the "Referral" since I have 2 customer numbers and I don't want to transfer the 4 euro to another account and being charged for the refund again. my customer number were xxxxxxx381 and xxxxxxx917



Ps. I am not living in Germany anymore and I have also terminated my German bank account already.



Best Regards



Disorn Ratanotai



Edit o2_Jelena: Data protection

[...]



This is the invoice I've received in my email. I asked my German friend to call both Hotline and Helpline, but it did not work out since my phone number has been terminated since April.



Edit o2_Jelena: Data protection



Hi o2,

It has been a month since I have been waiting and still have not got an answer.

Now I have came up with another question. I got another email saying that I have to pay 8 Euro as a picture shown below. Can you give me an idea where is that amount of money came from and why do I still have to pay for it as I have cancelled my number since April.



PS. I asked my friend to call the hotline, but it didn't work because they could not find my customer numbers



Thank you



Edit o2_Jelena: Data protection
Hi Disorn,



did you have an o2 account or a tariff from another provider whos using our network?



Best regards,

Michi
Hi Disorn,



did you have an o2 account or a tariff from another provider whos using our network?



Best regards,

Michi



No, I don't think so
Hi Disorn,



thanks for your reply. I sent you a personal message (from "o2_Support). Please follow this account, to be able to answer the message. :)



Best regards,

Michi

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