how about Handyvertrag? I have sent o2 million of letters (via mail and fax) but no reply!
Hi arahmi,
there is one cancellation that we received at the 9th of September. It is still of progress.
Kind regards,
Jessica
Hi Jessica, please send the confirmation to my email xxxxxxxxxxxxxxxxxx since I am now not in Germany anymore. Thanks!!
Edit o2_Jessica: deleted e-mail address. Data privacy. 
Hi Jessica, sorry I have not made myself clear. Actually, I still have some confusion. If I am counting it right, I will pay for my last month of my 2-year contract this October 2016. Since I told o2 before that I am leaving Germany, I have to close my bank account. In fact, now I am already back in my country, and I only left about 40 Euro in my German bank account, just enough to pay the last installment. After that, I will ask my bank to close my account. Therefore, I need o2 to give me confirmation ASAP about my cancellation, how much I should pay and how can I pay. I have not received any confirmation until now and it has been almost 4 weeks since I sent my termination letter via fax to o2. The reason why I need to know soon is because in the case that I am short of money in my bank account, I need to arrange all of that from here, and it takes more time and I just don't want to have any trouble in the future. Thank you, and please reply soon
Hi
@arahmi,
the cancellation is still in progress...
So, it is not confirmed until now.
Please send me a private message with your concern and your personal password (4 letters) to our account
@o2_Support, and I will see what I can do! We will fix this problem!
Kind regards,
Jessica
