Dear HYC,



did you receive the confirmation by now? Sorry for the belated answer.



Kind regards,

Ubbine



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Dear Ubbine,



Thanks a lot for your kind attention and asking me!



Actually, I've received a letter of request that they need evidence to proof. e.g. document of 'Abmeldung'.



Based on their request, I have sent O2 the documents( a copy of Abmeldung) to meet that requirement as I left Germany already.



Thereafter, the response from O2 was still not positive, in which it will end based on the extended period that they specified (March, 2019), although the residence for me is not available.



However, It doesn't make sense to maintain it by ignoring my request( 3months beforehand) for a proper reason/situation.

Could you give me some advice on this what should I do?



Many thanks yet again!



Best regards,



HY

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Hi HYC,



You are welcome and I am sorry to hear that. Unfortunately you have to provide some evidence to proove that you have indeed moved. The "Abmeldung" is one of two documents which you have to provide in order to cancel the contract ahead of schedule. You also need to provide either a conformation of your new landlord or the "Anmeldebestätigung" in your new country of residence. o2 is not "ignoring" your request, it is probably waiting for you to provide the second part.

Please let me know, if you have any further questions.



Kind regards,

Ubbine

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