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Terminate only mobile phone contract and not DSL contract

  • February 17, 2017
  • 1 Antwort
  • 93 Aufrufe
spatil7811
Besucher:in
Hello O2 Guru,

My customer number is DE16281855, I have O2 DSL and Mobile phone contract which can be canceled in 4 weeks notice period.

Can you please tell me how to terminate only Mobile phone contract?

I don't want to terminate DSL contract.

Thanks in advance.

Regards,

Suresh

0176xxxxxxxx

#//: Rufnummer aus Datenschutzgründen editiert

Lösung von o2_Jessica

Hello Suresh,

for a normal cancellation of your mobile contract you need the account number of your mobile contract or just the normal mobile phone number and send a written cancellation to the company.

This is the address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

And this is the Fax number:

01805 – 571 766

Kind regards,

Jessica ☺️

    1 Antwort

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • February 18, 2017
    Hello Suresh,

    for a normal cancellation of your mobile contract you need the account number of your mobile contract or just the normal mobile phone number and send a written cancellation to the company.

    This is the address:

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    And this is the Fax number:

    01805 – 571 766

    Kind regards,

    Jessica ☺️

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