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Technician arrived but nothing is changed, at home and online.

  • December 14, 2018
  • 3 Antworten
  • 175 Aufrufe
D
Besucher:in
Hallo O2 community, this is my problem.

I Live in Berlin, DE. I signed a contract with o2 4 weeks ago.

A technician arrived on Tuesday, 4 days ago. After one hour, he also fixed something in the basement, he told me that the router would arrive soon.

But my status orden online is still the same:

Gute Nachrichten - Ihre Neue O2 DSL-Leitung ist nun bestellt.

Aktivierungstermin 11.12.2018 (zwischen 8 und 12 Uhr)

Good news, your new 02 DSL line is now ordered.

Activation date: 11.12.2018, interlocutory from 8am to 12am

I don't know if there is something i can do for speed up the process.
What I have to do now?
Is the router on his road?
Why the page in my activation status is still the same?

Thanks to who will help me.

Lösung von o2_Lars

Hello Daniele,
as far as I can see the router meanwhile was handed to the shipping company and should reach you within a short time. You recieved an email and should be able to use the tracking number to find the live status of the shipment.
Regards,
Lars

3 Antworten

o2_Lars
  • o2_LarsModerator
  • Moderator
  • December 17, 2018
Hello Daniele,
sorry to hear that your router still has not arrived. I escalated this issue internally so that the router will be sent to you as soon as possible.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
D
Besucher:in
  • Daniele_Dan
  • Autor
  • Besucher:in
  • December 20, 2018
Today is 20th of December. The technician arrived 9 days ago. I'm still without a router and obviously without internet at home.

My activation page is still the same, it tells me that the activation date will be on 11.12.2018. 9 days ago. 9 days for sending a router with no informations at all.

No one know anything in three different o2 shops, at the call center they just told me "excuse me we are fixing the problem". I have no informations, I just can read the same page day after day.
o2_Lars
  • o2_LarsModerator
  • Moderator
  • Lösung
  • December 23, 2018
Hello Daniele,
as far as I can see the router meanwhile was handed to the shipping company and should reach you within a short time. You recieved an email and should be able to use the tracking number to find the live status of the shipment.
Regards,
Lars
≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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