I am contacting you in frustration and with regard the current status of my dsl contract, as there is an extermely bad signal reception to my mobile device for quite some time now. As it is not possible to reach you over the phone - even though I tried over a period of weeks -, I have to take the time and write you this email.
What I expect you to do and clarify is the following:
1. On the 01.01.2017 I applied for DSL-Tarifübergabe by fax. I filled the relevant document that I downloaded from the O2 Website.
I did not receive any kind of reply as result to this, and, hence, I took the time again to resend the same form by fax again about 2 months ago and for once more I have not received any answer. However, and to my surprise, for what seems a failing system of customer care, I did receive more then 10 same messages from O2 and 2 letters that I have to return 2 routers back, which, however I never received. So I am very confused.
2. The signal of my mobile is very bad. Most of the calls I should be receiving go directly to missed call and my mobile (which is a new iphone 7) does not ring at all. I receive constant complaints from my work environment that I cannot be reached. I of course first enquired with Applecare, and after a thorough check they have suggested to turn my attention to the service provider, hence the O2.
I have been using o2 over 7 years now and the reason I use O2 is, it always have been working well. But since over 5 months O2 it only disappoints me.
I do hope you will take this note seriously and provide conclusive and competent answers to the issues I raised,
Kind regards
