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SMS not working on new phone

  • August 24, 2018
  • 4 Antworten
  • 119 Aufrufe
L
Besucher:in
I have a new Huawei P20 phone, into which I have put my contract O2 nanoSIM. I can call and use LTE but can't send any text messages.
I have set the service centre number to +491760000443 and still no luck.

Can anybody help me please? 🙂 thanks in advance!

    4 Antworten

    o2_Nicolas
    • o2_NicolasModerator
    • Moderator
    • August 24, 2018
    Hi Lobster28,

    do me a favor and switch off 4G on your device and then try to send an SMS while you are in 3G networks. Does that work?

    Regards, o2_Nicolas
    L
    Besucher:in
    • Lobster28
    • Autor
    • Besucher:in
    • August 24, 2018
    Dear Nicolas,
    I turned off 4G and now my texts send.
    What should I do now?
    Thanks!
    o2_Emanuel
    • o2_EmanuelTeam
    • August 25, 2018
    Hi @Lobster28,

    thanks for testing, this was helpful to find the right solution.
    I reconfigured you SIM-cad registration.
    Please turn 4G back on, restart your phone and test again in 4G ;-)

    Kind regards,

    Emanuel
    Tester werden? -> http://g.o2.de/angetestet
    L
    Besucher:in
    • Lobster28
    • Autor
    • Besucher:in
    • August 25, 2018
    Thank you Emanuel, it works fine now! Thanks guys for all the help! 😊
    o2_Jelena
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