Skip to main content
Warum O2
Warenkorb
 Service
Hello,



My wife send a message via facebook, and I was redirected here.

So I'm traveling back and forth between Germany and Switzerland regularly, and I chose the O2 Free M since I was told it had the option to book the EU Roaming Flat package which includes Switzerland and costs 4.99 euro per month.

I added this package via the Live-chat at the start of my contract, since for some reason it did not show up in Mein-O2 (which they told me would be the way to add it). After being confirmed twice via the live-chat that I indeed had roaming in Switzerland included (1gb flat in Europe, and 10gb in Germany) and got my roaming fees for Switzerland now refunded twice, I was told yesterday, I actually do not have the EU Roaming flat package, since this is not an existing package anymore (and apparently wasn't to begin with). Apparently, they added a package where my speed is not limited for the first 1gb in Weltzone 2, but I still have to pay for usage.

So now the only option they could offer me would be to book daily travel packs costing 2 euros per calendar day for 50mb, which is significantly more expensive per month than the 4.99 euros.



Since I chose O2 mainly for the option to have Switzerland included for a reasonable price, this contract now turns out to be very expensive, and I'm only two months into the contract! Is there a way to resolve this? I don't want to pay an additional 30 euros a month for roaming in Switzerland.



Many thanks!

Niels
Hi @nzijlstra,



thanks a lot for your message.



I would like to look in detail to your tariff and check the possibilities concerning the packages for Switzerland.



Therefore, you got a private message from o2_Support.



Please reply to this private message and mention in the greeting of your answer also my name.



Thanks a lot.



Loving greetings,

Tobias
Hi Tobias,

Thanks for the reply and interest!

I seem to have some strange issues with my community account. Every time I try to login, it redirects me to the 'create a new user account' page. So I had to make a new user account, and now when I login with my old user account information, I am for some reason logged in under the new username!?

Anyways, is it possible to resent the private message since I cannot get to my old account anymore? I hope this new one will work for a while..

Niels
Hi @nzijlstrao2com and @nzijlstra,



I have sent again the private message from o2_Support to you.



Thanks for your reply.



Loving greetings,

Tobias
Hi @nzijlstrao2com,



do you have any further questions concerning your options in Switzerland?



Please feel free to contact us here in our English community.



Loving greetings,

Tobias

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica