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!Hi, I bought an o2 simcard for 20 euro and asked to have 10 euro credit and not the 200 point package (because i sometimes use it internationally). Now i wrote a message to a mexican phone nr and I ran out of credit right away. I asked the store where I bought for help and they explained that they booked me the 200 points instead and that they cant do anything. Please help, how can I get my credit back? Thank you (In case you need, year of birth 1987) You can check my call history there. Thanks! !



Hello Danny Dekker,



I'm really sorry but I do not know what exactly you mean.



So, you have a wrong pack that is booked?



Kind regards,



Jessica ☺️




Hi Jessica,



I bought a simcard in an o2 store for 20 euro. Here I was offered the package where you get 200 points and internet. However instead I chose to just have 10 euro credit.



Instead of giving the credit, they gave the package. Which was used up by just 1 message to a foreign number. In total I made just 1 short call and 4 messages.



My question is, what can I do to get my credit back?



Danny




Hello Danny Dekker,



so you mean something like a welcome present for your prepaid card?



You have no itemised bill so I can not check what you've said. If you like we can engage it for you that you have one in future, so that we can check everything if you would like to be able to relate to your calls and messages etc.



Kind regards,



Jessica ☺️




@o2_Jessica Für mich hört es sich so an, als wäre eine Flat aktiviert worden, die der TE nicht wollte 😉




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