Problems with the contract

Dear All,

 

I need your support with a problem with my account.  I have the mobile number 0176-2xxxxxx0 and some weeks ago I saw a promotion in O2 to have 2GB and pay 19,99 Euros. I made this contract online and also requested to maintain my mobile 0176-2xxxxxx0 for this contract.

Some days after I saw that this didn’t happen and I called O2. I talked with Mrs. Sxxxxxx Hxxxxxx and she was very attentive and informed me that the contract with the number 0176-31158584 would be canceled and she offered a new contract with 3 GB to pay 19,99 Euros for my number 0176-2xxxxxx0.

After some days I saw that nothing changed and I called again and I was informed that it was not possible to maintain my number (0176-2xxxxxx0) with the new 3GB contract.

Then we agreed to cancel the contracts of both numbers 0176-3xxxxxx4 and 01577-2xxxxxx5 and only maintain my number 0176-2xxxxxx0 with 1,5 GB for 19,90.

Two days ago we received a new contract with the value of 34,98 Euros that I did not request.

Please I would like your support to make the following changes as soon as possible as it has already taken two calls and nothing seems solved:

Contract              0176-3xxxxxx4 – Cancel

Contract              01577-2xxxxxx5 – Cancel

Contract              0176-2xxxxxx0 – continue with 1,5 GB and value of 19,90.

I am only one person therefore I do not need and I do not want and I cannot pay for three lines.

Thanks in Advance

Shirley Mello

If you need contact me please call me in the number 0176-2xxxxx0 or 0152-2xxxxxx1

Edit (bs0): Persönliche Daten und Mitarbeiternamen entfernt (Datenschutz)

@ShirleyC.Mello‌ Please don't post personal details in a public discussion forum. And also don't post other people's names (for example the names of o2 employees) without their permission.