Hi there! I would very much appreciate any inputs regarding the following questions:

(1) My Kunden-Chat isn't working and keeps asking me to login (after I login and login and login many times...). How to I get through?

(2) Is there a way to get English speaking help on the Hotline? If so, how? I gave up struggling with the answering machine, which apparently has a problem understanding my (poor) German...



Just in case, I provide some context. I have recently ordered a DSL connection to my apartment, but then I decided to include a modem in my contract after giving up on the hope that I could rig my own one. I tried getting in touch with O2 to change the contract, but it didn't work (hence my questions above). I even tried to do it through one of local O2 shops, but the people there weren't very helpful as well and suggested that I simply revoke the contract and order a new one (with a modem). And so I did send them a letter (at widerruf@cc.o2online.de) to revoke the contract (on Sep. 4th, 2018), after which O2 promised to get in touch with me and it hasn't happened so far. The problem is that I cannot get a new contract until my previous order is cancelled, and I would like to bring internet to my house as soon as possible. If that goes on like this, I am considering switching to another provider...