Hello.



I am Lee.



I'd like to ask for "O2" to use internet "O2 DSL All-in L".



I received from "O2" the E-mail to active information(included Zugang-Pin) of internet on 16 June.



The technician came to my house to active the internet, and It seemed to has no problem.(It was on 4. July)



However "Zugang-Pin" number didn't work, and the situation was exactly same as the link "https://"



and the next day "O2" sent me a phone massage, it said "the information was wrong, so we will send you a new information"(It was on 5. July)



I got a new e-mail from "O2" attached files included Zugang-Pin data on 12 July.



I connected the internet of router, and inserted the "Zugang-Pin" number again.



But it failed with same situation before. 



So I confirmed the E-mail and compared on the E-mail which I got from "O2" before.



Then the new e-mail and the PDF file of which "O2" sent me again was completely same thing.



On the other words, the E-mails I received on 16 June and  on 12 July were same.



I tried to call to hotline number, but It was impossible to talk with customer service officer, because announce was totally in German.



I couldn't understand that and I didn't know how I could do.



So next, I tried to talk with "live chat of O2" on the internet twice. But They didn't speak in English but in German, so I tried to talk to them with Google translation. Finally it failed. and I don't know why even now but "live chat of O2" blocked me so I cannot use Live chat anymore.

I've sent messages about this problem to "Facebook of O2" as well. But no any response even now. 



Also I couldn't find O2 service center's E-mail address, I sent a E-mail to O2's E-mail address which I've received before, but it was not useful E-mail address.



  



Conclusively, I can't use the internet now, because Zugang-Pin is not correct so I can't activate the router.



How can I do to get a valid Zugang-pin?

Please help me.



Thank you for reading.