My sim card is a prepaid card from O2, but I cannot log in internet. It happened twice in a week, and I cannot stand it.
It not my cellphone problem nor the money. I checked with O2 people, they turned off my internet and I don't know why. O2 people has already send my information to the company for almost two days but it's still not working!!
Please be helpful!!
Thanks!!
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Hello helloliu,
here you can check your address if there is a disturbance at the moment:
Netzstörung? Checken Sie das o2 Netz online
In which network are you logged in when you haven't got a signal anymore?
(I'm not really good in some kind of technical English, but I hope you can understand me)
Kind regards,
Jessica
here you can check your address if there is a disturbance at the moment:
Netzstörung? Checken Sie das o2 Netz online
In which network are you logged in when you haven't got a signal anymore?
(I'm not really good in some kind of technical English, but I hope you can understand me)
Kind regards,
Jessica
I am new to Germany and have the same issue.
My O2 Surfstick has not worked for about 2 weeks though it has money on it and everything. I went to Saturn (where i bought it) and they looked in the system and found the reason was that O2 were not able to confirm my address. Apparently, a letter was apparently sent to me and at the time my name was not written on our building's intercom, so the letter was returned. As a result, O2 decided that they should disable my sim.
I went to Saturn (where i bought the stick) and spoke to a salesman there who subsequently hit "update" on his system, without changing any of my details. He said this will trigger O2 to retry sending the letter. I am not convinced that this is how it works, but i took his word for it and waited for this supposed letter to come and for my SIM to be re-enabled.
A week later, and I have received nothing and the SIM is still not working.
I got a German-speaking friend to call the prepaid hotline for me and after waiting more than 40 minutes, we were disconnected and were not able to speak to anyone.
Short of buying a new SIM card for this surfstick, i do not know what else to do to make O2 enable my SIM card. i'm so frustrated so please, please, please help!
Jim
My O2 Surfstick has not worked for about 2 weeks though it has money on it and everything. I went to Saturn (where i bought it) and they looked in the system and found the reason was that O2 were not able to confirm my address. Apparently, a letter was apparently sent to me and at the time my name was not written on our building's intercom, so the letter was returned. As a result, O2 decided that they should disable my sim.
I went to Saturn (where i bought the stick) and spoke to a salesman there who subsequently hit "update" on his system, without changing any of my details. He said this will trigger O2 to retry sending the letter. I am not convinced that this is how it works, but i took his word for it and waited for this supposed letter to come and for my SIM to be re-enabled.
A week later, and I have received nothing and the SIM is still not working.
I got a German-speaking friend to call the prepaid hotline for me and after waiting more than 40 minutes, we were disconnected and were not able to speak to anyone.
Short of buying a new SIM card for this surfstick, i do not know what else to do to make O2 enable my SIM card. i'm so frustrated so please, please, please help!
Jim
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