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Hi, my O2 contract ends on 31.01.2018 and on the phone O2 customer service told i can simply ask a new provider to take the number (that was few weeks ago). But today i have received a letter from Vodafone that they could not port my number due to the reason that i am not the owner of the number / name is wrong (Ablehnung: Kunden- / Name falsch)



Can someone help to figure out? I need a new number as soon as O2 contract ends (which is rather urgent). I appreciate your help.



Thanks
Hi @rade13,



thanks for your message.



I just have checked your cancellation status. Due to a technical error, we could not yet deactivate your contract.



Therefore, I just informed our technical department about this issue.



Please wait until we have deactivated your contract. Then try again to order the porting of your number at your new provider.



I am sorry for these inconveniences, but we try to solve the issue as soon as possible.



Loving greetings,

Tobias
Hi @rade13,



thanks for your patience.



So now, everything is fine. The deactivation of your contract took place on 31st January 2019.



You now can order the porting of your number. Please address your new provider.



Thanks a lot.



Loving greetings,

Tobias
Thank you, Tobias:)

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