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Hi!



Order number: Wxxxxxxx55



I signed up for a new contract with a new phone around a two weeks ago.



My phone was supposed to delivered my DHL but it never came.

Somehow the Company name got lost in the delivery address so they obviously couldn't find me.



There is no way to change/update that address, there is no way to contact DHL.



Now I see the status is Completely Returned, which means its back at O2.=



Please help me resolve this.



Best



Vinicius



edit o2_Solveig: aus Datenschutzgründen entfernt

Dear @viniciuspalma95,



I have sent you a direct message via our o2_support account regarding this matter.



Best regards,

Jan.
Das Anliegen wurde in der privaten Nachricht geklärt.

The concern was clarified in the private message.

Ich habe das gleiche Problem
Ich habe das gleiche Problem

https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/phone-and-simcard-delivery-failed-499972
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