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Payment requests arriving after years

  • April 29, 2019
  • 1 Antwort
  • 89 Aufrufe
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Besucher:in
Hello.
I have not lived in Germany since 2011.
I used to have a O2 Sim, but when I registered, the tariff was 0 euro per month plus what I actually used. For years I didn't use the phone and I thought the sim had been deactivated. But recently payment requests started coming. Those requests do not have an invoice number.
What happened? I have lost the SIM and cannot remember my mobile number or find the contract.
What can I do to terminate the contract that I have not been using for 8 years?
All I could find is my Kundennummer, XXXXXXXX.

EDIT: Out of data-security reasons, we deleted your customer number.

Lösung von o2_Tobias

Hi @francescazambon,

thanks for your message.

In order to cancel your contract because of moving abroad, please send us the following cancellation document: https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf

As you see in this document, we need additional documents from you in order to cancel your contract to an earlier date.

Additionally, I have just sent a private message to you from o2_Support in order to explain the reasons for your invoice.

Please reply as well to this private message.

Thanks a lot.

Loving greetings,
Tobias

    1 Antwort

    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • May 2, 2019
    Hi @francescazambon,

    thanks for your message.

    In order to cancel your contract because of moving abroad, please send us the following cancellation document: https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf

    As you see in this document, we need additional documents from you in order to cancel your contract to an earlier date.

    Additionally, I have just sent a private message to you from o2_Support in order to explain the reasons for your invoice.

    Please reply as well to this private message.

    Thanks a lot.

    Loving greetings,
    Tobias
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