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Hello.

I have not lived in Germany since 2011.

I used to have a O2 Sim, but when I registered, the tariff was 0 euro per month plus what I actually used. For years I didn't use the phone and I thought the sim had been deactivated. But recently payment requests started coming. Those requests do not have an invoice number.

What happened? I have lost the SIM and cannot remember my mobile number or find the contract.

What can I do to terminate the contract that I have not been using for 8 years?

All I could find is my Kundennummer, XXXXXXXX.



EDIT: Out of data-security reasons, we deleted your customer number.
Hi @francescazambon,



thanks for your message.



In order to cancel your contract because of moving abroad, please send us the following cancellation document: https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf



As you see in this document, we need additional documents from you in order to cancel your contract to an earlier date.



Additionally, I have just sent a private message to you from o2_Support in order to explain the reasons for your invoice.



Please reply as well to this private message.



Thanks a lot.



Loving greetings,

Tobias

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