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Hello,



On the 17th of September I ordered O2 DSL All-in XL as an exisiting O2 customer. So far I have received an automatic email with the AGB Festnetz Residential and Widerrufsbelehrung, but nothing else. The order doesn't seem to be linked with my current Mein O2 account and I have no numbers or details that I can use to track my DSL order. How can I find out what is going on? It has been a number of weeks and I have received nothing. I appreciate if you could help me find my DSL order number or anything about this because I have nowhere to start.



If you have ordered xl. You already had L, right?



Try a speed test on speedtest.net . You can check your bandwidth. Xl means up to 100Mbit



No, I had no DSL connection, I made a contract for DSL, but have received no confirmation or paperwork besides the initial automated email.



If you have no "Auftragsbestätigung " it's ha4d to say what's wrong with your order. You have to call the Hotline.  They have to search your order and check what's the matter



I know but I am unable to find anyone who speaks English



Ask for an English callback. That's possible.



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