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Ordered DSL but have recieved nothing

  • October 4, 2016
  • 6 Antworten
  • 140 Aufrufe
calroe
Besucher:in
Hello,

On the 17th of September I ordered O2 DSL All-in XL as an exisiting O2 customer. So far I have received an automatic email with the AGB Festnetz Residential and Widerrufsbelehrung, but nothing else. The order doesn't seem to be linked with my current Mein O2 account and I have no numbers or details that I can use to track my DSL order. How can I find out what is going on? It has been a number of weeks and I have received nothing. I appreciate if you could help me find my DSL order number or anything about this because I have nowhere to start.

    6 Antworten

    Fahir
    Besucher:in
    • Fahir
    • Besucher:in
    • October 4, 2016
    If you have ordered xl. You already had L, right?

    Fahir
    Besucher:in
    • Fahir
    • Besucher:in
    • October 4, 2016
    Try a speed test on speedtest.net . You can check your bandwidth. Xl means up to 100Mbit

    calroe
    Besucher:in
    • calroe
    • Autor
    • Besucher:in
    • October 4, 2016
    No, I had no DSL connection, I made a contract for DSL, but have received no confirmation or paperwork besides the initial automated email.

    Fahir
    Besucher:in
    • Fahir
    • Besucher:in
    • October 4, 2016
    If you have no "Auftragsbestätigung " it's ha4d to say what's wrong with your order. You have to call the Hotline.  They have to search your order and check what's the matter

    calroe
    Besucher:in
    • calroe
    • Autor
    • Besucher:in
    • October 4, 2016
    I know but I am unable to find anyone who speaks English

    Fahir
    Besucher:in
    • Fahir
    • Besucher:in
    • October 4, 2016
    Ask for an English callback. That's possible.

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